Frequently Asked Questions

Your health and safety are my top priority. I maintain the highest standards of hygiene and safety. Fresh linens, sanitized equipment, premium oils, and carefully curated music create a pristine, spa-quality experience in your home.

No. I bring everything needed, including a professional massage table, warming, high-quality oils, fresh linens, and soothing ambiance for a seamless, luxurious experience.

Yes — digital or physical gift cards are available, perfect for birthdays, anniversaries, or special occasions. They provide access to a bespoke, in-home wellness ritual delivered personally by me.

Yes. I understand schedules can change. Please notify me at least 24 hours in advance for a complimentary reschedule. Last-minute changes may incur a $50 fee.

I offer mobile services throughout selected areas of Los Angeles, including Beverly Hills, Malibu, Calabasas, Santa Monica and surrounding areas. Locations outside of my primary service areas may be accommodated based on availability. Travel fees may apply

We absolutely do not offer refunds. All sessions are non refundable. If your need to reschedule, please notify us 48 hours prior to your appointment or you forfeit your session.

No. Full payment at the time of booking secures your appointment. All sessions are non-refundable.

To secure your preferred time with me, I recommend booking at least 2 weeks in advance.

Travel fees may apply for locations outside of my primary service areas. This will always be confirmed prior to booking

Every session is personally delivered by Helen Pacheco, the founder of Calma Vida. You receive her direct, expert care in every bespoke massage or wellness ritual.